Complaints regarding the Parish Council or its Councillors should be made in writing to the Parish Clerk. The complaint will be investigated and you will receive a reply within 28 days.
A Complaint is an expression of dissatisfaction about a council service that requires a response.
It is when we have been told that you are not happy with –
· Our standards of service
· Our failure to do something that we had agreed the Parish Council would do
· The way you have been treated
Complaints regarding the conduct of the Parish Clerk should be made in writing direct to the Chair of the Council.
All complaints will be dealt with promptly, efficiently and courteously within time limits and confidentiality will be maintained. This is our commitment to you.